Get in Touch
Whether you need clarification on a free bet, have technical questions, or want to discuss a potential partnership, our team is ready to assist.
Direct Channels
General Inquiry
contact@novionpunteruk.comPartnerships
partners@novionpunteruk.comResponse Times
We aim to reply swiftly and effectively. Our support operates during typical UK business hours.
- User Queries: Within 24 hours
- Affiliate Proposals: Within 48 hours
- Urgent Errors: Priority review
Common Issues
I am having trouble claiming a free bet.
First, double-check that you meet all conditions (18+, UK resident, new customer). If everything is correct, please contact the specific bookmaker's customer service, as we do not manage personal accounts.
What criteria do you use to rank betting sites?
Our proprietary methodology evaluates licensing, market variety, odds value, user interface speed, and overall user experience. You can read more on our About Us page.
Can I recommend a sportsbook to be reviewed?
Yes! If there is a UKGC-approved betting platform you believe deserves a spot on our site, please send us a message via our general inquiry email.